Yesterday I had the opportunity to take action in a land where it is to develop one of the biggest health challenges: the battle for the empowerment of the citizen, and I think it is necessary We recall that the city everyone from the patient, to clinicians, to citizens healthy.
Based on the premise that changes always start from the periphery (for the sake of least resistance) and to raise any transformation necessary to know precisely the point, while on a visit coordinated by the PireneLab the Vall Fosca , I had the chance to talk with professionals, healthy citizens and patients ... and even met a patient expert (although, strictly speaking, the definition that best fit would be an expert caretaker).
The reason for my visit was to make a first contact and detection of needs that could be the valley's population from a health standpoint and dependence on ICT, in addition to activities that develop PireneLab in that area, and was accompanied by his coordinator, Josep Jordana .
Approaching a rural population, high mountains, always have special connotations, since resistance to the logic that we find, we find another kind of atavistic cultural connotations and complaints (and justified, it should say) on conditions of inequality and the "imposition" they receive from everything that can be decided from outside geographical area.
And my accent is from Barcelona ...
are not used to being asked their opinion, nor are they used to come to them explaining that they will participate in the development of its solution, the services they will receive, keeping in mind the best tradition of user centric innovation: the setting in motion of a Living Lab
So you can easily imagine the faces of surprise and confusion when we were told we were there to help them, and that it was not to impose anything On the contrary, what was theirs to work together to see what could be improved, what needs they had, if they had any, and participate on an equal basis in the design and specification ... nobody has ever told them and our approach is novel.
The road has begun in this valley of the Pyrenees, the gap between the citizens of the e-citizen is given the less technologically equipped citizen, who has difficulty using a simple mobile phone ... and not just technology, is much more.
we talk about infrastructure, advanced services, training, tele what you want "... be patient, you have to be extremely educational ... must win their hearts and minds, do on a daily basis and based on small steps, small victories.
Get off the field from the abstract to the concrete, and show that yes, there are other avenues, other ways of doing things ...
From PireneLab going to keep talking to people, listening, explaining, earning their trust ... will continue the work that is vital, and I come back, sure.
The challenge has been launched ... and seem to have picked up the gauntlet.
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